🛍️ Ordering
Q: How do I place an order?
A: Just browse the shop, add items to your cart, and check out securely when you're ready!
Q: Can I request a custom design?
A: Yes! Head over to our Custom Orders page for full details and to submit your request.
📦 Shipping
Q: Do you ship internationally?
A: Absolutely! We accept orders from most countries worldwide.
Q: When will my order ship?
A:
- Orders of 5 items or fewer typically ship within 3 business days
- Bulk orders (5+ like items) require approval and typically ship within 5 business days
- Orders are fulfilled Monday - Friday, 9AM - 4PM CST
Holiday Notice: From November to December, please allow up to 5 business days for processing.
Q: How long does delivery take?
A: Delivery times vary by destination. You'll see an estimate during checkout.
Q: Do you offer shipping insurance?
A: Yes! Domestic packages are insured up to $100, and international packages up to $200. Need more coverage? Email us within 1 business day of your order to add additional insurance (this will incur an additional cost and must be paid before your order will be shipped).
Q: Can shipping be delayed?
A: Occasionally, yes. Potential delays may happen during:
- Peak holiday seasons
- Severe weather or natural disasters
- Carrier-related disruptions
Q: How can I track my order?
A: Once shipped, you'll receive an email with tracking information. If you don't see it within 48 hours, check your spam/junk folder -- or email us at customerservice@store626.com and we'll resend it
🔁 Returns
Q: What is your return policy?
A: All sales are final. Each item is inspected before it leaves our hands, but we understand that rare issues may pop up. Please visit our Return Policy page for details.
🧼 Quality
Q: How do you ensure product quality?
A: Glad you asked! Each item is:
- Handcrafted with are
- Inspected before shipping
- Safely packaged for the journey